Terms and conditions
Updated 29 September 2026
How GazeForm accounts, subscriptions, forms, newsletters, and paid add-ons work.
1. The service and your account
GazeForm is operated by Excelin Web Limited. These terms cover the website and GazeForm portal. You must be authorised to act for the business or organisation that owns your workspace. Keep your account details accurate, protect sign-in links and credentials, and tell us about suspected unauthorised access at support@excelin.xyz. Registration may be open, require approval, or be invitation-only under the current registration policy.
2. Plans, limits, and branding
Plans are per client site: Free is NZ$0/month for 1 Contact form and 50 submissions; Basic is NZ$20/month for up to 3 forms and 500 submissions; Pro is NZ$49/month for up to 100 forms and 2,000 submissions; Enterprise is NZ$150/month for up to 500 forms and 5,000 monthly emails. Newsletter quotas are separate. Free and Basic include GazeForm branding; Pro and Enterprise have no GazeForm branding. Keep supplied GazeForm attribution on Free and Basic. “Unlimited domains” on Pro and Enterprise does not remove form, sending, security, or other usage limits. See the full plan comparison for included features.
3. Billing and setup
Paid form plans are recurring subscriptions managed through Stripe. Review the amount, currency, billing frequency, any applicable taxes, and any setup charge shown before completing payment. Prices on this site are in NZD. Setup is free for Excelin Web clients; otherwise Basic setup is NZ$199, Pro setup is NZ$299, and Enterprise managed setup is agreed separately. Contact support@excelin.xyz before paying if checkout differs from the published offer. Use Manage billing in the portal when available, or contact support for billing changes. The confirmed billing change determines its effective date and any adjustment; cancelling a subscription does not itself request a refund. See cancellations and refunds.
4. Separate add-on purchases
Invitation RSVP costs NZ$20 + GST (NZ$23 total) for one event with 100 submissions. Event registration costs the same for one event with 100 registrations. A further NZ$20 + GST purchase adds 100 to the relevant event or RSVP capacity. These purchases are separate from the recurring form plan. Catalog & Orders costs NZ$20 + GST (NZ$23 total) for 30 days of access and up to 20 active products; another purchase extends access by 30 days. These are one-time purchases, not automatic subscriptions. Payment activates the purchased access or capacity. Event organisers and catalog owners remain responsible for their own prices, tax treatment, availability, payment collection, confirmations, fulfilment, and customer refunds. An order request or event registration is not proof that the customer has paid.
6. Your forms and data
You retain responsibility for the content and personal information you collect. Publish an appropriate privacy notice, collect only what you need, and have permission to upload or process data through GazeForm. You authorise processing needed to deliver the service, including configured notifications, AI features, and integrations. Do not collect passwords, payment-card details, or information you are not authorised to handle in ordinary forms. Keep copies of records your business needs. See our privacy notice and acceptable-use rules.
7. Delivery, AI, and integrations
GazeForm relies on hosting, database, email, payment, and other service providers. Mailbox filtering, DNS configuration, provider outages, security controls, and exhausted quotas can affect delivery or access. Monitor your inbox and portal, and test forms after changes. AI scores, summaries, and reply drafts may be inaccurate and need human review; do not use them as the sole basis for significant decisions about people. Connecting a webhook, Slack destination, or your own email provider sends information to that destination under your configuration.
8. Access changes and service updates
Access or sending may be restricted to address abuse, security incidents, non-payment, or breaches of these terms. Contact support@excelin.xyz if access appears incorrect. Paid features depend on your current subscription and purchased allowances. Review the current offer before a new purchase or plan change, and contact us if a published change conflicts with an existing agreement.
9. Questions and legal rights
Contact support@excelin.xyz with service or billing concerns so we can investigate. New Zealand law applies, subject to any mandatory rights that apply where you are located. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, including under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 where applicable. See New Zealand Consumer Protection guidance.